Refund and Returns Policy – Zealous Project Events Limited

Refund and Returns Policy

Overview

Refunds and Returns Policy for Zealous Project Events Limited

At Zealous Project Events Limited, we strive to provide exceptional products and services to our valued customers. We understand that occasionally, circumstances may arise where a refund or return is necessary. To ensure a smooth and fair process, we have developed the following Refunds and Returns Policy:

1. Refund Eligibility:

  • Refunds will be considered within 30 days from the date of purchase or event booking.
  • To be eligible for a refund, the customer must provide valid proof of purchase or event booking.

2. Valid Reasons for Refunds:

  • Event Cancellation: If Zealous Project Events Limited cancels an event, customers will be eligible for a full refund of the ticket price.
  • Service Deficiency: If customers experience service-related issues during an event that significantly impacts their experience, they may be eligible for a partial or full refund, depending on the circumstances.

3. Non-Refundable Items and Services:

  • Donations: Donations made to charitable causes or organizations through Zealous Project Events Limited are non-refundable.
  • Digital Products: Any downloadable digital products, such as e-books or online courses, are non-refundable once accessed or downloaded.
  • Completed Services: Services that have been fully rendered and provided are non-refundable.

4. Refund Process: To request a refund, customers must follow these steps:

  • Contact our customer support team at: [email protected] within the eligible timeframe.
  • Provide the necessary details, including proof of purchase or event booking, and a clear explanation of the reason for the refund request.

5. Return Policy for Physical Merchandise:

  • If customers receive damaged or defective merchandise purchased through Zealous Project Events Limited, they must notify us within 7 days of receiving the product.
  • Returns for physical merchandise are accepted only if the product is in its original condition and packaging.
  • The customer may be asked to provide photographic evidence of the damaged or defective item before the return can be approved.
  • Shipping costs for returning merchandise will be covered by the customer, unless otherwise agreed upon.

6. Refund Processing Time:

  • After receiving the refund request and validating the eligibility, Zealous Project Events Limited will process the refund within 14 business days.

7. Discretionary Refunds:

  • In certain exceptional cases, Zealous Project Events Limited reserves the right to issue discretionary refunds beyond the specified policy. Such decisions will be made on a case-by-case basis.

8. Updates to the Refunds and Returns Policy:

  • Zealous Project Events Limited may update this policy from time to time. Any changes will be communicated through our website or other official channels.

9. Event Rescheduling Policy:

  • In the event that Zealous Project Events Limited needs to reschedule an event due to unforeseen circumstances, customers will have the option to attend the rescheduled event or request a full refund if they are unable to attend the new date.
  • Zealous Project Events Limited will communicate any event rescheduling to customers promptly via email or other appropriate channels.

10. Ticket Transfers:

  • Tickets purchased for Zealous Project Events are generally non-transferable. However, if a customer is unable to attend an event they’ve already booked, they may contact our customer support team to discuss the possibility of transferring the ticket to another individual. Approval for ticket transfers will be at the discretion of Zealous Project Events Limited and may be subject to additional administrative fees.

11. Partial Refunds for Membership Subscriptions:

  • For customers with active membership subscriptions to Zealous Project Events Limited, partial refunds for unused portions of the subscription period will not be granted.
  • Members may choose to cancel their subscriptions at any time, and they will continue to have access to the benefits until the end of their current billing period.

12. Refunds for Third-Party Services:

  • In cases where Zealous Project Events Limited partners with third-party service providers or vendors, refunds for those specific services or products will be subject to the terms and conditions set forth by the respective provider.
  • Zealous Project Events Limited will assist customers in connecting with the third-party provider to resolve any issues related to their products or services.

13. Refund Methods:

  • Refunds will be issued using the same payment method used for the original transaction. If this is not possible due to technical constraints or other reasons, alternative refund methods will be explored, with customer consent.

14. Refunds on Promotional or Discounted Tickets:

  • Promotional or discounted tickets purchased through Zealous Project Events Limited may have specific refund conditions, which will be clearly stated during the purchase process. In general, such tickets may be non-refundable or subject to specific refund terms.

15. International Customers and Currency Conversions:

  • For international customers, refunds will be issued in the same currency as the original transaction. Zealous Project Events Limited will not be responsible for any differences in currency exchange rates or fees imposed by financial institutions during the refund process.

16. Fraudulent Transactions:

  • Zealous Project Events Limited reserves the right to investigate and deny refunds for any transactions that are suspected of being fraudulent or unauthorized.

17. Customer Support Availability:

  • Our customer support team will be available during regular business hours to assist with refund and return inquiries and provide timely responses to customer concerns.

  • 18. Early Bird Tickets Refund Policy:
  • At Zealous Project Events Limited, we offer early bird tickets for select events to reward our loyal and enthusiastic customers who book their spots in advance. Early bird tickets come with special discounted prices and are subject to specific refund terms. Please carefully review the following refund policy for early bird tickets:

  • 18.1 Eligibility for Early Bird Ticket Refunds:
  • Early bird ticket holders are eligible for a refund if they submit a refund request within the eligible refund period, as outlined below.
  • Refunds will be considered only for the early bird ticket portion of the total purchase; any additional add-ons or services may have separate refund policies.

  • 18.2 Early Bird Ticket Refund Period:
  • Early bird ticket holders may request a refund within 7 days from the date of purchase or until a specified cutoff date, whichever is earlier.
  • After the 7-day period or the specified cutoff date, early bird tickets become non-refundable.

  • 18.3 Partial Refunds for Early Bird Tickets:
  • If a customer purchased multiple early bird tickets in a single transaction and wishes to refund only some of the tickets while keeping others, partial refunds are allowed within the eligible refund period.

  • 18.4 Event Cancellation and Early Bird Tickets:
  • In the unfortunate event that Zealous Project Events Limited cancels the event for which early bird tickets were purchased, customers will be eligible for a full refund of the early bird ticket price.

  • 18.5 Ticket Transfers for Early Bird Tickets:
  • Early bird tickets are generally non-transferable to other events, unless explicitly stated otherwise during the purchase process.

  • 18.6 Refund Process for Early Bird Tickets: To request a refund for an early bird ticket, customers must follow these steps:
  • Contact our customer support team at [customer support email or phone number] within the eligible refund period.
  • Provide the necessary details, including proof of purchase and a clear explanation of the reason for the refund request.

  • 18.7 Refund Processing Time for Early Bird Tickets:
  • Zealous Project Events Limited will process early bird ticket refunds within 14 business days of receiving the valid refund request.

  • 18.8 Changes to Early Bird Ticket Refund Policy:
  • Zealous Project Events Limited reserves the right to modify the refund policy for early bird tickets at its discretion. Any changes will be communicated through our website or other official channels.
  • Please note that early bird tickets are designed to provide significant cost savings to our customers who plan ahead. As a result, the refund policy for early bird tickets is more restrictive compared to regular ticket purchases. We encourage customers to carefully consider their plans before purchasing early bird tickets.
  • If you have any questions or need further assistance regarding early bird ticket refunds, please don’t hesitate to contact our customer support team.

  • 19. Sponsorship Refunds and Cancellations:
  • For sponsors who choose to support Zealous Project Events Limited, we greatly appreciate your valuable contribution and commitment to our events. Sponsorships play a crucial role in making our projects and initiatives a resounding success. However, we understand that circumstances may change, and in such cases, we have established the following policy regarding sponsorship refunds and cancellations:

  • 19.1 Refund Eligibility for Sponsorships:
  • Sponsors may be eligible for a refund if they request cancellation before a specified cutoff date, as communicated in the sponsorship agreement.
  • Refunds will be considered only for sponsorships that have been paid in full.

  • 19.2 Cancellation and Refund Process for Sponsorships: To request a sponsorship cancellation and potential refund, sponsors must follow these steps:
  • Contact our sponsorship team at [sponsorship contact email or phone number] as soon as possible to initiate the cancellation process.
  • Provide the necessary details, including the sponsorship agreement reference number and a clear explanation of the reason for the cancellation.

  • 19.3 Partial Refunds for Sponsorships:
  • In some cases, sponsors may wish to downgrade their sponsorship level, which may result in a partial refund. Such requests will be assessed on a case-by-case basis.

  • 19.4 Refund Processing Time for Sponsorships:
  • Zealous Project Events Limited will process sponsorship refunds within 30 business days of receiving the valid cancellation request.

  • 19.5 Event Cancellation and Sponsorships:
  • If a sponsored event organized by Zealous Project Events Limited is canceled due to unforeseen circumstances, sponsors will be offered a full or partial refund, depending on the stage of event preparation and the expenses incurred by the organization.

  • 19.6 Changes to Sponsorship Refunds and Cancellations Policy:
  • Zealous Project Events Limited reserves the right to modify the sponsorship refunds and cancellations policy as needed. Any changes will be communicated directly to the sponsors through the official communication channels.
  • We deeply value the trust and support of our sponsors and remain committed to ensuring a mutually beneficial partnership. If you have any questions or require further information regarding sponsorship refunds or cancellations, please do not hesitate to contact our sponsorship team.

20. Speaker and Other Partner Arrangements:

At Zealous Project Events Limited, we believe that the participation of speakers and partners is instrumental in enriching the experiences of our events and projects. We extend our heartfelt gratitude to all speakers and partners for contributing their expertise and resources to our initiatives. To ensure a smooth collaboration, we have established the following guidelines:

20.1 Speaker Commitments and Cancellations:

  • Speakers who have confirmed their participation in our events are kindly requested to uphold their commitment. We understand that unforeseen circumstances may arise, and if a speaker needs to cancel their appearance, we request prompt notification to allow us to make suitable arrangements.
  • Zealous Project Events Limited reserves the right to replace a speaker with another qualified individual if necessary, and we will strive to inform all stakeholders about any changes as early as possible.

20.2 Partner Agreements and Deliverables:

  • Our partners play a vital role in the success of our projects, and we deeply appreciate their support. To ensure a mutually beneficial collaboration, all partners are expected to deliver the agreed-upon benefits and services as outlined in the partnership agreement.
  • In case of any modifications or adjustments to the partnership agreement, both parties will engage in open communication to find a satisfactory resolution.

20.3 Changes to Speaker and Partner Arrangements:

  • Zealous Project Events Limited reserves the right to make changes to the speaker lineup or partnership arrangements in response to unforeseen circumstances or other factors that may impact event logistics or project goals. Any such changes will be communicated to the affected parties with transparency and professionalism.

20.4 Appreciation and Gratitude:

  • We express our sincere gratitude to all speakers and partners for their unwavering support and dedication to our vision. Your contributions are invaluable in helping us deliver outstanding events and projects to our audience.

Should speakers or partners have any questions, concerns, or require additional information about their involvement with Zealous Project Events Limited, please feel free to reach out to our team at [contact email or phone number].

Once again, we extend our heartfelt appreciation for your collaboration and look forward to creating memorable and impactful experiences together. Together, we can continue to inspire, educate, and empower our audience through exceptional events and initiatives.

Thank you for being an integral part of the Zealous Project Events Limited family.

  • Thank you once again for your dedication to Zealous Project Events Limited, and we look forward to collaborating with you to create memorable and impactful events together.

Zealous Project Events Limited is committed to maintaining a fair and transparent Refunds and Returns Policy, ensuring customer satisfaction, and handling each case with care and professionalism. We value your patronage and will continuously work to improve our products and services based on customer feedback and industry best practices.